Contact Us
Contact Us:
325 London Street
Peterborough ON, K9H 2Z5
Phone: 705-742-4042
Fax: 705-742-0064
Office Hours:
Monday to Friday 9:00 am to 4:00 pm
Residence Hours:
The residence operates 24/7.
Your Feedback Shapes Our Care
As a community hospice, your feedback is crucial in shaping our ongoing efforts and care.
Complete the survey here: surveymonkey.com/r/HP-Client-Family-Survey
This survey is designed for clients, family members, and loved ones connected to any of Hospice Peterborough’s programs and services (current or past). It takes approximately 5 minutes to complete and helps us enhance the quality of our services.
If you prefer to complete the survey over the phone or on paper, please call 705-742-4042 and ask for Intake.
Feedback/Concerns:
If you have a concern or complaint you are encouraged to bring it forward to any Hospice Peterborough staff member. Our care and service can only be better if you let us know that something is not right. Depending on what your feedback or concern is this also lets us be nimble in our response.
Recognizing that it can be uncomfortable to bring a concern or complaint to a staff member who is directly involved in the situation. Please know you are welcome to call into hospice and ask to speak to a manager or you can send your concern or complaint in via post or email and a manager will contact you. Whenever possible this will be the manager of the service most directly connected with your concern or complain but if there is a reason you would like to speak to another manager please let us know.
Your concern or complaint will be acknowledged within three (3) business days of receipt unless there are extenuating circumstances. Our goal is to resolve and respond to your concern or complaint within seven (7) business days, however the nature of some concerns may require a longer period of time.
Hospice does not penalize anyone for identifying a concern or making a complaint. Please do not feel your care and service or that of a loved one will be jeopardized in any way by identifying a concern or making a complaint.
Please reach out using the form above or call 705-742-4042.
Click here for our Board and Staff directory.
Send Us Your Feedback or Ask a Question